Managed IT services in Melbourne

We have very well defined service level agreements. 97% of urgent issues are responded to in less than one hour. Most other non-urgent tickets are responded to within the day.

Yes. All organisations are unique. While many of our offerings are standardised for efficiency, almost all of our customers have bespoke elements to their IT support, unique to their needs.

Almost all of our larger customers do have internal IT. Many internal IT Managers and support staff are highly skilled, yet generalist in their skillset. They need to have a working knowledge of all the moving parts in their organisation. Invotec have specialist trained and certified staff who focus solely on areas such as cybersecurity, networking, public and hybrid cloud infrastructure and unified communications. We augment internal IT resources by providing best in class service around specialist requirements in several organisations. It is also highly cost effective to outsource such specialist services when they are needed as opposed to paying for specialist resources full time.

We will and do when required. Invotec has tiered partnerships with most major vendors including Apple, Dell, Fujitsu, HP, Cisco, Fortinet etc. This means we get access to special tiered pricing discounts which we pass on to our customers.

Yes. We build this around the ASD Essential 8 for all customers and the policy reach is customised to the needs of the individual organisation.

Our technical support covers infrastructure maintenance, systems administration, backup and disaster recovery, all aspects of cybersecurity (including full SOC and SIEM service), helpdesk support, unified communications including telephony and internet services, project management and implementation, cloud infrastructure (including private cloud) and break fix services when required.

Where infrastructure is owned by the client (either on premises or the cloud, physical or virtual) the answer is yes. Maintenance is critical for security reasons first and foremost and also ensures efficiency and the identification of any looming issues.

Many of our customers request on-site support, both scheduled and ad hoc. This can be arranged through our account managers and/or service delivery managers.

Any technical device can be covered by our technical support, both physical and virtual as long as it is clearly articulated in the Master Services Agreement between both parties. Any device can be added at any time by agreement. Software is also supported by Invotec however, it must be supported by the software vendor/developer to be covered under our service level agreement.

Windows, MacOS, iOS, Linux.

Often, when we first take on a client and after onboarding, we have a chance to really understand the intricacies of their network. We are yet to come across a technical issue that we have not been able to resolve, either by ourselves or by drawing on our national peer network.

Managed IT services are pro-active and designed to ensure maximum up-time. Break/fix is reactive and is often the reason we are brought into an organisation for the first time.

Managed IT infrastructure services are the management and maintenance of infrastructure such as servers, switches, wireless network systems, firewalls and storage, both physical and virtual, on premises or in the cloud.